Quality Assurance

Submitting a Warranty Service Request to Renaissance Homes Quality Assurance
When you submit a Warranty Service Request to Renaissance Homes Quality Assurance, you can expect:

  • A Quality Assurance Representative will contact you within two business days
  • An assessment appointment, if needed, within 15 business days
  • Resolution of the warranty service request items within 30 business days (the timeline for some items may be longer if the product has a long lead time, is backordered, etc.).

When and how should I submit a Warranty Service Request?

  • Warranty Service Request should be submitted to the main office. Only written requests will be accepted.
  • For functional issues within the One-Year Warranty period, submit a repair request. Cosmetic items will be dealt with at the Homeowner Orientation primarily, or at the One Year Walk-through.
  • After the One Year Warranty period, feel free to contact us for structural issues or information.

When to call the 24-hour Emergency Answering Service

  • Water intrusion—leaking plumbing, roof, or windows
  • Complete loss of water for situations under our control (Renaissance is not responsible for loss of water caused by the City, abuse/vandalism, or acts of God)
  • Complete loss of hot water
  • Complete loss of electrical power, for situations under our control (Renaissance is not responsible for loss of power caused by the City, abuse/vandalism, or acts of God).
  • Sewer back up or spill during the first year of ownership or spillage of sewer in the crawl space
  • Complete loss of heat when the outside temperature is below 45 degrees
  • Gas leaks in the house

Renaissance Quality Assurance Response to Emergency Service Call

  • If the item falls under the categories above, you will receive a call from the on-call Quality Assurance Representative within an hour.
  • Our Quality Assurance Representative will then let you know the steps by which your item will be promptly resolved.
  • If the situation is outside these categories, please submit a Warranty Service Request to our office.
  • If you call the Emergency Answering Service for a non-emergency situation, such as a missed appointment or cosmetic issue, the message will be relayed to our office the next business day and processed as a Warranty Service Request.


Please fill out this form to submit a Warranty Service Request:
* required fields.

* First Name:
* Last Name:
* Date Today:
Move In Date:
Homesite Number:
Neighborhood:
* Address:
* Home Phone:
Alt Phone:
Work Phone:
* Email:
* The following items are in need of repair at our new home:

E-mail Quality Assurance >>


Contact:
Renaissance Homes
16771 Boones Ferry Road
Lake Oswego, OR 97035
Voice: 503-636-5600
Fax: 503-635-8400
Emergency Service: 503-496-0711 or 866-567-6225

 
       
 

 

 

      
  Move In Ready Homes      Available Neighorhoods      Future Developments